Automate customer conversations fast - without losing control, CSAT, or sleep.

Kommunicate helps support teams reduce ticket volume using AI that knows when to answer, when to escalate, and when to step aside.
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Customer support dashboard of Kommunicate showing an AI agent handing over a payment issue to a human support agent, with conversation summary, user details, and ticket resolution options visible.
Trusted by teams who want automation that actually sticks

One Platform. Every Channel. Zero Lock-In.

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Live across Web, WhatsApp, Email, Apps
Human handoff built-in, not bolted on
Works with OpenAI, Anthropic, Gemini & more
No long implementations. No AI lock-in.

AI promised to reduce support load.
Instead, it created new problems.

Support leaders today are stuck between:
AI Agents that sound smart but break on edge cases
Enterprise tools that take months to deploy
“AI-first” platforms that ignore human workflows
Teams afraid to trust automation fully
Visual showing common challenges with AI support platforms, including chatbot misunderstanding user queries, 60% deployment completion, and 70% failed human handoffs.

The result?
Automation gets turned off. Tickets come back. Churn follows.

The problem isn't automation.
‍The problem is uncontrolled automation.

Most tools force you to choose between:

Speed or safety

Either you provide instant answers or ensure safe and accurate resolution is provided.

AI or humans

AI fails to route queries to specialized teams, create confusion, and delay the response for the customers.

Automation or CX

Deploy fully automated support system without any human involvement but compromise on customer experience.

Kommunicate brings AI and humans together.

Automation without anxiety

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Kommunicate is built for teams that want
Immediate workload reduction
Clear visibility into AI behavior
Seamless human handoff
Gradual, controllable automation

You decide what AI handles.

You decide when human step in.

Nothing breaks quietly in the background.

How it works

Go Live Fast

Train your AI using your website, help docs, or FAQs. Deploy across web, WhatsApp, apps, and email - without engineering cycles.

Automate the safe stuff

Handle repetitive, high-volume questions instantly. AI answers confidently where it’s trained - and stops where it’s not.

Handoff when it matters

Complex, emotional, or edge-case conversations move smoothly to humans, with full context intact.

Improve with confidence

See what AI handles, where it escalates, and how customers respond - in real time.
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Built for real support teams,
not demos

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Fast time-to-value

Be live in days, not months.

Human + AI by design

Handoff is native, not an afterthought.

Control-first AI

Rules, routing, and visibility - no black boxes.

Model-agnostic

Use OpenAI, Anthropic, Gemini, or your existing bots. No lock-in.

Omnichannel, actually unified

One platform for web, WhatsApp, mobile apps, and email.

Kommunicate is ideal if you:

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Support customers across multiple channels
Want to reduce tickets without risking CX
Need automation that your team trusts
Can’t afford long implementations or surprise failures

Kommunicate is not for teams that are:

Looking for fully autonomous AI with zero human involvement
Treating support as an experiment instead of an operation
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Teams using Kommunicate typically see:

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Faster first responses
Lower repetitive ticket volume
Stable or improved CSAT
Faster rollout compared to enterprise tools

No magic numbers.

No inflated promised.

Just operational improvement you can measure.

Start Small. Prove Value. Scale Safely

You don’t need to bet your entire support operation on AI.
Start with the conversations that are safe to automate.
Expand as confidence grows.

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