ChatGPT has already entered the product manager’s toolkit to design and implement unique user experiences. Its impact is profound – where it has also changed the job description…
Most Moodle admins wake up with hundreds of messages waiting for them on their dashboard. Questions about login issues, assignment submissions, or proctoring often spike at midnight. This…
In August, we worked on improving the experience around launching a WhatsApp campaign from Kommunicate. You can now track campaign metrics from your dashboard, and segment your audiences…
A few years back McKinsey published a Customer Experience study that found that close to a quarter of all customers leave an organization after a bad experience. A…
TL;DR: AI agents are more than just a text box. To improve customer experience, you must build AI agents that feel fast (with streaming), personalized (memory), and trustworthy…
When you’ve been using AI models for as long as the team at Kommunicate, you start building an intuition about which model you use for which purpose. We…
If mobile-first was the buzzword for tech in the 2010s, AI-first is the buzzword for this decade. WhatsApp sits at the intersection of these trends. The messaging app…
Meta has finally launched the WhatsApp Business API inside the app window, which allows you to have an end-to-end conversational journey. This API lets your customers call you…
TL;DR: You can reduce no-shows by 35% by configuring drips and flows for WhatsApp appointment booking. This guide shows you how to automate confirmations, reminders, and reschedules—no code…
Recently, Mark Zuckerberg said, “The rest of this decade seems likely to be the decisive period for determining the path this technology (AI) will take.” Zuckerberg and other…