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At Kommunicate (a product of Intentive Technologies Pvt Ltd.), we are committed to the privacy rights of our users. We are aware of the importance of protecting the information we collect about you. This privacy policy has been devised to help you understand what information we collect and how do we use, process and share that information.
This privacy policy applies to all our products and services (Hereafter referred as ‘Services’), including www.kommunicate.io (and their subdomains), associated mobile apps owned and controlled by Kommunicate. This Privacy Policy applies to all Services and governs our data collection, processing and usage practices.
We collect information about you when you register to use the Services or otherwise provide us information while interacting with any of our Services. The information you provide may include your username, first and last name, email address, mailing address, phone number or company name. Personal information can also include the information that is available on the internet, such as from Facebook, LinkedIn, Twitter and Google, or publicly available information that we acquire from service providers. We collect this information to identify users for better communication, processing and personalization of the Services provided by Kommunicate.
If you are a resident of the EU region, you are entitled to exercise your GDPR rights. You can choose to avail your data protection rights under GDPR in the following manner, starting from 25th May, 2018:
1. You have a direct relationship with Kommunicate
If you have a direct relationship (you have signup up for availing Kommunicate service/you are an Kommunicate customer/you have subscribed to or downloaded Kommunicate’s content/ or have submitted your information to Kommunicate directly by any means) with Kommunicate, you can send an email to gdpr@kommunicate.io with your request to exercise your data protection rights.
2. You have used an app or website which uses Kommunicate’s communication solutions
If you're an end user of Kommunicate’s communication solutions, you can exercise your data protection rights by submitting your request to the company which owns the app or website. Since Kommunicate only provides services to the companies and they are responsible for authenticating your request and passing it on to Kommunicate, you must submit your request to the companies. Kommunicate is totally committed to working with our customers to honor data protection rights to the full extent required by GDPR.
We collect and process payment information from you when you purchase any of our Services. This information may include your credit card information, billing and mailing address, and other payment-related information. We process it using third party PCI-compliant service providers.
We collect the information about how you interact with our Service. This information may include your IP address, geographical location, browser type, referral source, length of visit, pages viewed and items clicked. We may also collect location information, including location information automatically provided by your computer or device. We may use third-party cookies and similar technologies to collect some of this information.
Your website, app and other property visitors, potential and existing customers (Herein referred to as End Users) may submit information such as personal information including names, email addresses, and phone numbers in the chat or connected email. This information may be input into the Services by you or collected by the Services using our tags, scripts and other code implemented on any of your properties and information contained in communications between you and People using the messaging features of any of the Services.
Please note that we store chat history and other information provided by the End Users for the sole purpose of displaying analytics, generating reports, sending data to the chatbot platform you are using for showing and processing chats between you and your End Users, etc. Kommunicate does not expose the personal information of your End Users to any 3rd party. Please note that if you are using Dialogflow, Amazon Lex or any other bot platform, data will be sent to these platform for the sole purpose of processing the chat.
We use your information in the following ways:
The security of your personal information is important to us. We use appropriate technical and organizational measures to protect your information from unauthorized access, loss, misuse, or alteration, including encryption and access controls.
We do not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes.
We only share your information in the limited situations described below:
We work with trusted third-party providers (such as cloud hosting, analytics, customer support tools, and payment processors) to help us operate and improve our services.
These providers are only allowed to use your information to perform services for us and must keep it secure and confidential.
We may share information with our affiliated companies to help provide and support our services. These entities are required to protect your information in the same way we do.
If you use integrations or connect third-party tools with our services, we may share information as needed to enable those features.
We may disclose information if required by law, regulation, or legal process, or if necessary to protect our rights, safety, or the safety of others.
Payment details are processed securely by PCI-compliant payment providers. We do not store full payment information unless necessary for billing and compliance.
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with appropriate safeguards in place.
We may share your information when you give us permission to do so.
Kommunicate will provide you with information about whether we hold any of your personal information if you request so. If you provide us with your personal information, you have the following rights with respect to that information:
To perform any such action, please mail us at support@kommunicate.io.
Our Services provide for message boards. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.
We reserve the right to make updates and changes in this Privacy Policy at any point of time. For your best interest, please revisit the Privacy Policy occasionally.
If you have questions or need to contact us about this Privacy Policy, please email us at support@kommunicate.io.
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