Endless wait times, repetitive queries, and inconsistent support—these common pain points frustrate customers and overload support teams. AI self service eliminates these hurdles, giving customers instant access to…
Email is one of the best mediums for customers; it is easy to follow, has a certified paper trail, and you can access it anywhere. Conversely, email can…
Step into a bank today, and the experience is nothing like it was a decade ago. There are no longer long queues or tedious paperwork. Nowadays, people want…
Between 2017 and 2021, the global gaming industry saw atmospheric growth, reaching $211 Billion in revenue and clocking a growth rate of 13% year-over-year. While the industry faced…
AI-powered email ticketing systems have been around since email became a predominant form of communication in the 1990s and 2000s. This software was needed because email-based support has…
Skill-based online games like Rummy and fantasy sports have gained popularity across various demographics and countries. Fantasy games like Football Fantasy have a user base of 62.5 million…
Long wait times, multiple transfers, and poor availability cause friction in your customer service experience, leading to frustration and low satisfaction. AI self-service steps in to remove these…
InsideRetail recently surveyed the customer experience performance of hundreds of online retailers in its database. Midas won the top prize with a score of 80.95, and there were…
In a recent MIT Technology Review article, Will Fritcher, the Deputy Chief Client Officer at Teleperformance, discussed the burgeoning AI trend. He said, “Enterprises are trying to rush…
In a recent article, Shep Hyken, an internationally renowned Customer service and CX expert, wrote, “Customers don’t want to wait. Specifically, they don’t want you to waste their…