ChatGPT has already entered the product manager’s toolkit to design and implement unique user experiences. Its impact is profound – where it has also changed the job description…
Sentiment analysis (or opinion mining) is a machine-learning process that helps you determine whether a text is positive, negative, or neutral. With the advanced Natural Language Processing algorithms…
AI-powered email ticketing systems have been around since email became a predominant form of communication in the 1990s and 2000s. This software was needed because email-based support has…
Artificial Intelligence has been making waves in all sectors, but it has proven to be especially powerful and disruptive in healthcare. It has revolutionized patient experiences through personalization,…
Skill-based online games like Rummy and fantasy sports have gained popularity across various demographics and countries. Fantasy games like Football Fantasy have a user base of 62.5 million…
Zendesk Sunshine is the omnichannel conversations platform from Zendesk that helps you customize your communications. It’s a popular tool for customer service teams that want to integrate their…
Calling your energy provider and waiting one hour and 25 minutes to speak to a human is equivalent to reading 255 emails, watering 85 plants, or listening to…
In January, we were busy perfecting the AI-powered Email Ticketing platform to offer you a full-stack customer service toolkit to start the new year with. We also improved the…
Customer experience (CX) is in the air or, better to put it, on-air, currently broadcasting in at least one of the popular CX podcasts. Not without an urgent…
Deepseek might have disrupted the global AI model in January 2025, but Google and Open AI soon regained ground with their O3 and Gemini 2 Pro releases. This…
Long wait times, multiple transfers, and poor availability cause friction in your customer service experience, leading to frustration and low satisfaction. AI self-service steps in to remove these…