ChatGPT has already entered the product manager’s toolkit to design and implement unique user experiences. Its impact is profound – where it has also changed the job description…
As AI chatbots become more integrated into customer service, customers can naturally have some reservations. While understandable, these fears can be barriers to fully embracing the benefits that…
Salesforce is one of the world’s leading CRM and customer service organizations. Their Knowledge Base software, available with the Salesforce Service Cloud package, is also considered one of…
This October, we worked to help you make the most of this festive season. We optimized our product to provide more value to your customer support agents and…
We’ve previously talked about how customer experience and engagement methods are changing. CX leaders must adapt to changing customer behavior (increased self-service usage, reliance on social media platforms…
If you’re using the Zendesk Guide as a Help Center, you might wonder how to build an FAQ chatbot. Here is a step-by-step guide on integrating the latest…
In IT support, it’s common to have a support agent remotely access your computer to provide support. With the new Claude 3.5 Sonnet, an AI model can do…
Intercom is one of the largest players in customer experience, having cornered 6.71% of the market. Since the app has a massive user base and a robust product…
To date, the AI race has had two major components. On the one hand, you have models that boast of increased sizes and outsized training data like GPT…
OpenAI continues to push the boundaries of artificial intelligence with its latest release: Swarm, an open-source, lightweight multi-agent orchestration framework. Launched just this past Friday evening, Swarm promises…
AI has become an increasingly popular tool for customer service functions worldwide. This is because of its efficiency in driving better resolutions quicker while maintaining a CSAT score…