ChatGPT has already entered the product manager’s toolkit to design and implement unique user experiences. Its impact is profound – where it has also changed the job description…
Imagine getting nearly 1,500 angry calls with customer complaints per day! It would be a nightmare. Yet, years ago, in 1985, this nightmarish situation came to life for…
Customer service ROI is a contentious issue in the corporate world. Globally, most companies relegate the customer service function to a cost center role. However, if you think…
How do you determine if your AI chatbot is helping your customers? In December, we worked on a feature that lets your customers send feedback on whether an…
In a recent MIT Technology Review article, Will Fritcher, the Deputy Chief Client Officer at Teleperformance, discussed the burgeoning AI trend. He said, “Enterprises are trying to rush…
In 2021, 80% of customers reported having had a bad customer service experience. This is happening at a time when 93% of customer service leaders agree that customer…
In a recent article, Shep Hyken, an internationally renowned Customer service and CX expert, wrote, “Customers don’t want to wait. Specifically, they don’t want you to waste their…
A shared inbox is an email management system that allows your team to operate and answer all customer questions through a single email account. Since all customer messages…
Whenever we use AI in customer service, we use some documents or websites to train the AI. And while companies like Intercom have set the bar for AI-driven…
This November, we focused on improving the overall app experience. We enhanced our product to deliver more value to your customer support agents and introduced improved functionalities to…
“The best customer service is if the customer doesn’t need to call you, doesn’t need to talk to you. It just works.” This quote by Jeff Bezos emphasizes…