ChatGPT has already entered the product manager’s toolkit to design and implement unique user experiences. Its impact is profound – where it has also changed the job description…
Instagram, more than just a platform for memes and cat videos, is a thriving business hub. With over 2 billion monthly active users as of 2024, the app…
As a customer service leader, you know how important it is to provide the best service when someone interacts with your call center. One bad experience for a…
It wouldn’t be wrong to state that AI chatbots have come a long way in a very short time. To put it in perspective, ChatGPT, which debuted in…
As Peter Drucker famously said – “What gets measured, gets managed.” Tracking the effectiveness of your customer service platforms, with the right metrics in place, can lead organizations…
What can businesses do to enhance user experience and engagement and drive revenue growth? Having a mobile app is one solution, yes, but a better way is to…
Kommunicate solves problems for its customers – the smart way. Choosing Kommunicate is setting up your enterprise for success, including improved customer satisfaction, better operational efficiency, and a…
Here are our major product updates from June 2024: I) Feature releases Search Bar in Dashboard Users can now search for features, settings, and other requirements from anywhere…
The Rise of Generative AI Using Generative AI without knowing the Art of Prompt Engineering is like having a Ferrari and not knowing how to drive well. Generative…
Top Tools to Build an Engaging Omnichannel Customer Experience Without the right tools, it is extremely difficult to provide the level of omnichannel customer experience that you desire.…
In today’s fast-paced business environment, delivering exceptional customer service is the ultimate goal for every CX leader. Customers now expect businesses to resolve queries as quickly and fluently…