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Build a customer service AI agent with no prior knowledge of coding
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Build AI agent with the latest models from OpenAI, Anthropic, Gemini, IBM Watson, Amazon Lex, and Dialogflow
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Fetch answers from multiple knowledge sources (articles, PDFs, webpages) for more complete responses
Get proactive recommendations on gaps or improvements with AI
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Deliver context-aware responses that detect customer frustration or delight, while maintaining your brand voice.
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Set clear objectives and guardrails for your AI agent. Define its purpose and ensure it avoids responding to off-brand questions.
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Automatically route queries from the AI agent to support agents based on customer status, query content, and sentiment
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Learn from ongoing conversations to refine AI agent behavior and answers
Agent remains available anytime and picks up seamlessly after interruptions
Build your AI agent once and deploy it across chat, email, messaging apps, and voice channels without duplicating effort
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Easily embed your chatbot on any website or CMS using our lightweight JavaScript plugin and native extensions.
Add chat to your mobile or hybrid apps with our powerful SDKs—native and cross-platform included.
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Extend and automate your workflows using Kommunicate's robust API suite and real-time webhooks.
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Automatically assign chats to AI or agents using manual or rules-based routing.
Reduce backlog by auto-resolving inactive or low-priority conversations.
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Seamlessly escalate complex queries to live agents when needed.
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Stay responsive even after hours with configurable away messages.
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Assign custom roles and permissions to manage agent responsibilities.
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Respond instantly to FAQs with saved, one-click responses.
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Organize and filter chats using smart tags and categories.
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Add private notes to chats to assist other agents with context.
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Get notified via email when a message is missed or alert the user.
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Automatically send full conversation transcripts to users and teammates.
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Enable real-time alerts for new messages on web or mobile.
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Display and manage queued chats in real-time to optimize agent response.
Empower agents with instant context and strategic insights.
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Get full visibility into support performance with a unified dashboard.
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Craft AI responses that reflect your unique brand voice and style.
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Personalize your chatbot’s look with logos, themes, and brand colors.
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Fine-tune your AI’s tone—from professional to friendly—for every use case.
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Delight users with carousels, buttons, and interactive chat templates.
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Guide users quickly with clickable options inside the conversation.
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Showcase multiple offerings or products in an easy scroll format.
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Capture user info like email or phone before the chat begins.
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Let users share files, screenshots, or documents directly in chat.
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Enable users to find help instantly with a built-in FAQ browser.
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Support 120+ languages out-of-the-box with no manual training needed.
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Chat in real-time with customers—automatic translations included.
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Get expert help with onboarding, proactive support, and regular check-ins.
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Kommunicate AI agents offer accurate resolutions that build memorable customer experiences. Transform your customer service with the most flexible and scalable AI agent.
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