Automate communication at your university with generative AI
Utilize the power of Kommunicate's generative AI-powered bot to connect with, influence, and support students, while providing educators and staff with round-the-clock access to crucial information
✓ 30 days trial ✓ Generative AI ✓ No credit card required
World’s leading educational institutions use Kommunicate
80%
Reduce more than 80% of university service calls by directing service requests to chatbots
Provide a stellar student experience
Communication at universities does not have to be cumbersome. Make it easy for your students to get support and information instantaneously.
- Find and apply for courses easily
- Modernize the application process
- Move orientation process online
- Access financial aid and other information
- Chat with experts for doubts and questions
Digitize operations and communication for staff
Take your campus truly digital, and make your staff’s life easier by providing them vital tools to help students and themselves.
- Help the staff find myriad of information
- Search for amenities easily & access them
- Effective collaboration between faculty, staff, and students
- Easily avail parking, library, & other information
- Help facilitate remote learning and teaching
Simplify tasks for student service teams
Human + chatbot hybrid system to escalate issues. A fully managed platform for student service teams to handle live chat conversations.
- Automatic chatbot to human handoff
- Handoff to humans on request
- Unified chatbot and live chat widget
- Live agent dashboard to manage conversations
- Access FAQs and create knowledge-base
A full-fledged platform for managing customer support for educational institutions
Chatbot platform
Make your own education chatbots using AI chatbot builder, integrate any third-party chatbot, or request a custom chatbot from us - you have got them all.
Bot to human handoff
Seamlessly hand off the conversation to humans if the chatbot is unable to answer or the user wants to talk to the student service team for escalated issues.
Team dashboard
Easily manage, reply, and resolve customer conversations using the dashboard. Access relevant students and staff information.
Multiple support channels
Manage requests from multiple channels such as chatbots, live chat, Facebook, WhatsApp, Line, and other sources in one place.
Advanced analytics
Access actionable reports on the performance of your chatbots and university service team. Improve the student lifecycle experience at your institute.
Cross-platform integration
Easily integrate your chatbot with your websites, web apps, CMS, and mobile apps. Free integration support and guidance on request.
Trusted by global customers across the world
Telcommunication
Increase in agent productivity
TelOne provides support, such as mobile data renewal and account resetting, with Kommunicate’s AI chatbot across web, mobile, and messaging platforms.
“We needed an AI chatbot platform that integrates with Dialogflow and WhatsApp. With Kommunicate we were able to reduce 25% of the workload from our customer support agents.”
Ryan Tapfumanneyi
Senior Software Development manager
TelOne
Transportation and Mobility
Increase in CSAT rating
Lula, a ride-sharing app, provides customer support to its users and riders on its website, mobile app, and WhatsApp with Kommunicate's AI chatbot.
“With Kommunicate we improved our CSAT score, resolution time, and first contact time by constantly analyzing the conversations and instantly acting upon them. We’ve uplifted our CSAT score by 40% with the Kommunicate bot.”
Mushra Hartley
Head of Operations
Lula
FinTech
Agent hours saved
TaxBuddy uses Kommunicate’s AI chatbot to provide 24/7 assisted tax filing on its iOS and Android apps and WhatsApp.
“After we started using the Kommunicate chatbot, our team saved more than 2,000 hours every month, which we were otherwise spending on doing repetitive tasks like answering FAQs.”
Srinivas Reddy
CTO and Co-Founder
TaxBuddy
Insurance
Incoming queries automated
Conte.IT leverages Kommunicate’s multilingual AI chatbot to offer instant and accurate resolutions to customer queries related to insurance renewals and upgrades.
“The customer support team at Kommunicate is very quick, very efficient, and most importantly, very kind. They are always there to help you out in case of any queries, and I feel this level of support will go a long way in strengthening our relationship with the team.”
Carlos De Lieto Vollaro
Customer Experience Manager
ConteIT
Education
Repeated question automated
California State University, San Bernardino, automated repetitive queries about scholarships, career advice, faculty and student support, parking, and more.
We see an incredible number of daily requests from students, faculty, staff, and outsiders. They have been able to get help through a combination of our AI chatbot and support staff
Michael Casadonte
Director of Digital Transformation
California State University San Barnandino
Logistics and Delivery
Average first response time
uParcel automated 40% of their incoming queries and brought down average first response time to 87.9 seconds.
“We tried many chatbot solutions, and they did not have what we were looking for, which is when we found Kommunicate to fulfill our need for an AI chatbot. The ease with which it integrated with our platform, its granular pricing, and its comprehensive features did it for us!”
Sunitha Williams
Customer Support Manager
Uparcel
