Automate and resolve repetitive incoming email queries with AI. Prioritize, assign, and escalate complex queries to support agents.
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Connect your support email to Kommunicate’s intuitive dashboard for seamless management of email ticket queries and optimized ticket backlogs. AI resolves repetitive customer queries automatically, using your FAQs, support documents, and help center articles, all while maintaining your brand tone.
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Automate response to email queries in more than 100 languages with Kommunicate’s dynamic language translations, ensuring personalized communication for your diverse customer base.
Get actionable insights at a glance. Kommunicate’s Insights and Summarization feature provides indepth analysis of every ticket with sentiment analysis, and key highlights of email conversations, helping your team to make informed decision and resolve queries faster and smarter.
Supercharge your support agents with AI-powered suggestions, writing tools, and access to knowledge base. Quickly fetch answers from hundreds of support documents, enabling agents to deliver accurate resolutions faster. Agent Assist will provide suggestions on improving the answers with the right grammar and tone.
Seamlessly transfer unresolved complex email ticket queries from AI to support live agents. Ensure every customer concern is addressed with the perfect blend of automation and human empathy.
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Our AI offers real-time recommendations to help your team provide precise and accurate resolutions
Translate and reply in any language with Kommunicate's dynamic language translator, without the need for any external tools.
Instantly get summarization of long email threads or chat conversations with just a click so your agents can focus on providing quick resolution
Find out what's working and what's not with AI Insights by asking any question about all the conversations happening across different platforms.
Kommunicate features native integration, eliminating the need for any manual coding or installation. You can seamlessly add Kommunicate AI to your existing workflow—even without any coding expertise.
Kommunicate offers round-the-clock support in over 100 languages, ensuring that whenever you face challenges or require a custom integration, our dedicated team is always available to assist you—no matter the time.
Kommunicate utilizes cutting-edge AI models from OpenAI, Google Gemini, and Anthropic, allowing you to choose the perfect fit for your specific needs. Plus, our system automatically adapts to your content, eliminating the need for manual training.
Kommunicate is an incredibly user-friendly support automation solution that consolidates conversations from phone, email, chat, and social media into a single platform. Businesses can effortlessly automate support across all these channels without any hassle.
An email ticketing system is a software solution that organizes, tracks, and resolves customer queries received via email. It uses features like automation and a shared inbox to streamline customer support processes.
Our AI ticketing system automates responses to repetitive queries and assists agents with instant suggestions, enabling faster resolutions and improved first response times.
Yes! Kommunicate’s email ticketing software supports over 100 languages, ensuring seamless communication with a diverse customer base.
Conversational IVR is an AI-driven interactive voice response system that understands natural speech, enabling customers to speak freely instead of navigating numeric options. It routes queries efficiently and improves call center experiences.
An AI ticketing system automates repetitive tasks, improves response accuracy, enhances customer satisfaction, and reduces agent workload, allowing teams to focus on complex issues.
The shared inbox consolidates all email queries in one place, providing team members with visibility and collaboration tools to efficiently handle tickets.
Kommunicate’s email ticketing software integrates seamlessly with your tech stack, ensuring a smooth workflow for your support operations.
Our system complies with industry standards like SOC 2 Type 2, ISO 27001, HIPAA, and GDPR to ensure your data is protected and secure.
The conversation summarization feature provides key highlights, ticket status, and sentiment analysis at a glance, helping agents resolve issues efficiently.
Common and repetitive queries, like password resets or order status checks, can be automated. Complex cases are seamlessly handed off to human agents.
Kommunicate offers smarter resolutions that build lasting relationships and elevate your service. Ready to transform your customer support?
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