Automate Email
Ticketing with
Accurate Resolutions
Automate and resolve repetitive incoming email queries with AI. Prioritize, assign, and escalate complex queries to support agents.
30 days trial Rated 4.8/5 on G2 No credit card required
Deflect Incoming Tickets, Clear Email Backlogs, and Improve CSAT with Kommunicate’s AI-Powered Email Ticketing
Customer service automation platform trusted by enterprises across the globe
Say Goodbye to Email Ticket Backlogs with AI by Your Side
Connect your support email to Kommunicate’s intuitive dashboard for seamless management of email ticket queries and optimized ticket backlogs. AI resolves repetitive customer queries automatically, using your FAQs, support documents, and help center articles, all while maintaining your brand tone.
Let Language Be No Barrier In Your Email Support Strategy
Automate response to email queries in more than 100 languages with Kommunicate’s dynamic language translations, ensuring personalized communication for your diverse customer base.
Make Better Decisions With AI-Powered Insights
Get actionable insights at a glance. Kommunicate’s Insights and Summarization feature provides indepth analysis of every ticket with sentiment analysis, and key highlights of email conversations, helping your team to make informed decision and resolve queries faster and smarter.
Upgrade Your Agents to AI-Powered Human Agents
Supercharge your support agents with AI-powered suggestions, writing tools, and access to knowledge base. Quickly fetch answers from hundreds of support documents, enabling agents to deliver accurate resolutions faster. Agent Assist will provide suggestions on improving the answers with the right grammar and tone.
AI For The Public. Human Support Agents for Your Premium Customers
Seamlessly transfer unresolved complex email ticket queries from AI to support live agents. Ensure every customer concern is addressed with the perfect blend of automation and human empathy.
Trusted by global customers across the world
Telcommunication
Increase in agent productivity
TelOne provides support, such as mobile data renewal and account resetting, with Kommunicate’s AI chatbot across web, mobile, and messaging platforms.
“We needed an AI chatbot platform that integrates with Dialogflow and WhatsApp. With Kommunicate we were able to reduce 25% of the workload from our customer support agents.”
Ryan Tapfumanneyi
Senior Software Development manager
TelOne
Transportation and Mobility
Increase in CSAT rating
Lula, a ride-sharing app, provides customer support to its users and riders on its website, mobile app, and WhatsApp with Kommunicate's AI chatbot.
“With Kommunicate we improved our CSAT score, resolution time, and first contact time by constantly analyzing the conversations and instantly acting upon them. We’ve uplifted our CSAT score by 40% with the Kommunicate bot.”
Mushra Hartley
Head of Operations
Lula
FinTech
Agent hours saved
TaxBuddy uses Kommunicate’s AI chatbot to provide 24/7 assisted tax filing on its iOS and Android apps and WhatsApp.
“After we started using the Kommunicate chatbot, our team saved more than 2,000 hours every month, which we were otherwise spending on doing repetitive tasks like answering FAQs.”
Srinivas Reddy
CTO and Co-Founder
TaxBuddy
Insurance
Incoming queries automated
Conte.IT leverages Kommunicate’s multilingual AI chatbot to offer instant and accurate resolutions to customer queries related to insurance renewals and upgrades.
“The customer support team at Kommunicate is very quick, very efficient, and most importantly, very kind. They are always there to help you out in case of any queries, and I feel this level of support will go a long way in strengthening our relationship with the team.”
Carlos De Lieto Vollaro
Customer Experience Manager
ConteIT
Education
Repeated question automated
California State University, San Bernardino, automated repetitive queries about scholarships, career advice, faculty and student support, parking, and more.
We see an incredible number of daily requests from students, faculty, staff, and outsiders. They have been able to get help through a combination of our AI chatbot and support staff
Michael Casadonte
Director of Digital Transformation
California State University San Barnandino
Logistics and Delivery
Average first response time
uParcel automated 40% of their incoming queries and brought down average first response time to 87.9 seconds.
“We tried many chatbot solutions, and they did not have what we were looking for, which is when we found Kommunicate to fulfill our need for an AI chatbot. The ease with which it integrated with our platform, its granular pricing, and its comprehensive features did it for us!”
Sunitha Williams
Customer Support Manager
Uparcel
Frequently Asked Questions
What is an email ticketing system, and how does it work?
An email ticketing system is a software solution that organizes, tracks, and resolves customer queries received via email. It uses features like automation and a shared inbox to streamline customer support processes.
How does Kommunicate’s AI-powered email ticketing system improve response times?
Our AI ticketing system automates responses to repetitive queries and assists agents with instant suggestions, enabling faster resolutions and improved first response times.
Can this email-based ticketing system handle multilingual queries?
Yes! Kommunicate’s email ticketing software supports over 100 languages, ensuring seamless communication with a diverse customer base.
What are the benefits of using an AI ticketing system for email support?
An AI ticketing system automates repetitive tasks, improves response accuracy, enhances customer satisfaction, and reduces agent workload, allowing teams to focus on complex issues.
How does the shared inbox feature improve team collaboration?
The shared inbox consolidates all email queries in one place, providing team members with visibility and collaboration tools to efficiently handle tickets.
Can I integrate the email ticketing system with my existing tools?
Kommunicate’s email ticketing software integrates seamlessly with your tech stack, ensuring a smooth workflow for your support operations.
How secure is Kommunicate’s email ticketing system?
Our system complies with industry standards like SOC 2 Type 2, ISO 27001, HIPAA, and GDPR to ensure your data is protected and secure.
How does conversation summarization help in managing email tickets?
The conversation summarization feature provides key highlights, ticket status, and sentiment analysis at a glance, helping agents resolve issues efficiently.
What kind of customer queries can be automated with this AI email ticketing system?
Common and repetitive queries, like password resets or order status checks, can be automated. Complex cases are seamlessly handed off to human agents.
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