Generative AI Chatbot for Customer Service

Leverage the power of generative AI chatbots to transform customer interactions. From instant query resolutions to personalized support, AI-driven chatbots redefine customer service.

Trusted by 500+ Global Customers

Logo of Rakuten, an ecommerce platfrom. Rakuten leverages Kommunicate's AI to automate internal queries with the organization.Logo of Amgen, an American pharmaceutical company. Amgen uses Kommunicate AI to assist its patients with medication administration and dosage queries. Logo of Bridgestone, a manufacturing company. Bridgestone uses Kommunicate AI to help its customers with support queries. Logo of Bluestar, a manufacturing company based in India. Bluestar uses Kommunicate AI to help its internal team automated internal queries.

Train, Customize, and Scale Your Generative AI Chatbot with Ease

Generative AI Chatbot Tailored to Your Knowledge Sources

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Website Content: Train the generative AI chatbot by simply entering your website URL
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Knowledge Base: Seamlessly train the AI chatbot on your existing knowledge base articles built on Zendesk Guide and Salesforce Knowledge
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Document Support: Upload files like PDFs, docs, and spreadsheets to train the gen AI chatbot for accurate answers
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Customize Your Generative AI Chatbot for Accurate, On-Brand Responses

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Controlled Responses: Guide the chatbot to answer accurately in your brand tone using RAG and route unknown queries to human agents
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Brand Alignment: Align the chatbot’s personality with brand guidelines and ensure responses cite trusted sources
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Contextual Support: Use past interactions to deliver personalized, context-aware replies

24/7 Customer Support with Generative AI Chatbots

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Omnichannel Support: Deliver human-like responses across websites, apps (iOS, Android, etc.), and platforms like WhatsApp, Messenger, and Telegram
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Smart Escalation: Route complex queries to agents while automating routine ones
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Powerful LLMs: Use top models from OpenAI, Gemini, Anthropic, or integrate with Dialogflow, Watson, or Amazon Lex for accurate answers
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4 Reasons to Choose Kommunicate's Generative AI-Powered Chatbot

Automate Routine Queries with Generative AI Chatbot

Delegate over 80% of repetitive customer queries to your generative AI chatbot. It resolves issues instantly with AI-driven responses in your brand’s tone, freeing human agents to manage more complex cases.

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Scale Personalized Support with Generative AI

Offer hyper-personalized customer support with your generative AI chatbot, using CRM and ticketing system data to understand intent and deliver tailored resolutions.

Train Your Generative AI Chatbot with Multiple Knowledge Sources

Quickly enhance your generative AI chatbot’s knowledge by linking it to websites, documents, and help center articles, ensuring it provides accurate answers from the most relevant sources.

Seamless Generative AI Chatbot Integration

Easily integrate your generative AI chatbot with existing systems like Zendesk, Freshdesk, Zoho Desk, and more. Enable effortless ticket creation and management directly within the chatbot interface.

AI Superpowers For Your Agents

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AI Suggestions

Our AI offers real-time recommendations to help your team provide precise and accurate resolutions

Language Translations

Translate and reply in any language with Kommunicate's dynamic language translator, without the need for any external tools.

AI Summary

Instantly get summarization of long email threads or chat conversations with just a click so your agents can focus on providing quick resolution

AI Insights

Find out what's working and what's not with AI Insights by asking any question about all the conversations happening across different platforms.

See What Our Customers
Have to Say

Logo for Lula, a South African ride sharing app. Lula uses Kommunicate's AI automation for customer service and improved its CSAT score by 40%.

"We automated 90% of repeated incoming queries with Kommunicate

90%
Queries Automated
Read Case Study
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"After we started using the Kommunicate AI, our team saved more than 2,000 hours every month, which we were spent on repeated tasks"

2,000
Agent Hours Saved
Read Case Study
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"With Kommunicate we were able to reduce 25% of the workload from our customer support agents."

25%
Reduced Workload
Read Case Study
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"We uplifted our CSAT Score by 40% using Kommunicate's AI automation."

40%
Increase in CSAT
Read Case Study
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Effortlessly Integrate Your Support Stack with Gen AI

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Frequently Asked Questions

What is a generative AI chatbot?

A generative AI-powered chatbot uses advanced AI models like ChatGPT 4, Claude 3.5 Sonet or Gemini 1.5 Dash to create human-like conversations and respond dynamically to user queries.

How does a generative AI chatbot work?

Generative AI chatbots leverage natural language processing and machine learning to understand queries and generate contextually relevant, human-like responses.

What are the benefits of using a generative AI chatbot?

Key benefits include improved customer support, automated query resolution, personalized interactions, and reduced operational costs.

Can I integrate a generative AI chatbot with my existing CRM tools?

Yes, Kommunicate's generative AI chatbot integrates seamlessly with CRMs like Zendesk, Salesforce, and more.

Is a generative AI chatbot suitable for my business?

Generative AI chatbots are ideal for businesses looking to automate support, improve engagement, and handle large volumes of customer queries efficiently.

Can the generative AI chatbot understand multiple languages?

Yes, Kommunicate’s generative AI chatbots can be trained or configured to support multilingual conversations.

How secure is the data shared with a generative AI chatbot?

Kommunicate ensures data security by adhering to robust encryption protocols and compliance with GDPR and other standards.

Can I customize the generative AI chatbot for my business?

Yes, you can train the chatbot on your brand-specific data and customize its responses, tone, and appearance.

What industries can benefit from generative AI chatbots?

Generative AI chatbots are versatile and can be used in industries like e-commerce, healthcare, banking, education, and more.

How long does it take to set up a generative AI chatbot with Kommunicate?

Setting up a generative AI chatbot with Kommunicate is quick and straightforward, often requiring minimal technical expertise.

Can I measure the performance of my generative AI chatbot?

Yes, Kommunicate provides analytics to track chatbot performance, customer satisfaction, and resolution rates.

What is the cost of implementing a generative AI chatbot?

The cost depends on the features and scale. Kommunicate offers flexible pricing to suit various business needs.

Do I need technical skills to manage a generative AI chatbot?

No, Kommunicate provides a no-code platform to manage and customize your generative AI chatbot easily.