Generative AI Chatbot for Enhanced Customer Service
Leverage the power of generative AI chatbots to transform customer interactions. From instant query resolutions to personalized support, AI-driven chatbots redefine customer service.
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Customer service automation platform trusted by enterprises across the globe
Begin Your Journey with Kommunicate’s Generative AI-Powered Chatbot for Customer Service to Deliver Instant, Accurate, and On-Brand Customer Support
OUR FEATURES
Generative AI Chatbot Tailored to Your Knowledge Sources
- Website Content: Train the generative AI chatbot by simply entering your website URL.
- Knowledge Base: Seamlessly train the AI chatbot on your existing knowledge base articles built on Zendesk Guide and Salesforce Knowledge.
- Document Support: Upload files like PDFs, docs, and spreadsheets to train the gen AI chatbot for accurate answers.
Customize Your Generative AI Chatbot for Accurate and Contextual Responses
- Controlled Responses: Instruct the generative AI chatbot to provide accurate answers in your brand tone. Use retrieval-augmented generation (RAG) to prevent hallucinations and direct untrained queries to human agents.
- Brand Alignment: Set the chatbot's personality to match your brand guidelines and ensure AI-generated answers include trusted sources.
- Contextual Support: Enable the chatbot to understand ongoing conversations, leveraging past interactions to deliver hyper-personalized and relevant responses.
Streamline 24/7 Customer Support with Generative AI Chatbots
- Omnichannel Support: Use generative AI chatbots to provide automated, human-like responses on websites, mobile apps (iOS, Android, Flutter, React Native, Ionic), and messaging platforms like WhatsApp, Facebook Messenger, Instagram, Telegram, and more.
- Efficient Escalation: Transfer complex queries from the chatbot to human agents while delegating repetitive questions to the chatbot for faster resolution.
- Advanced Language Models: Leverage the latest LLM models from OpenAI, Google Gemini, and Anthropic or integrate with existing platforms like Google Dialogflow, IBM Watson, or Amazon Lex for accurate and efficient responses.
Easily Create. Seamlessly Integrate.
With Kommunicate, anyone can build, train, and deploy a generative AI-powered chatbot without any coding knowledge. Provide instant and accurate resolutions through a human-like conversational experience.
Try for free4 Reasons to Choose Kommunicate's Generative AI-Powered Chatbot
Automate Routine Queries with Generative AI Chatbot
- Delegate over 80% of repetitive customer queries to your generative AI chatbot. It resolves issues instantly with AI-driven responses in your brand’s tone, freeing human agents to manage more complex cases.
Scale Personalized Support with Generative AI
- Offer hyper-personalized customer support with your generative AI chatbot, using CRM and ticketing system data to understand intent and deliver tailored resolutions.
Train Your Generative AI Chatbot with Multiple Knowledge Sources
- Quickly enhance your generative AI chatbot’s knowledge by linking it to websites, documents, and help center articles, ensuring it provides accurate answers from the most relevant sources.
Seamless Generative AI Chatbot Integration
- Easily integrate your generative AI chatbot with existing systems like Zendesk, Freshdesk, Zoho Desk, and more. Enable effortless ticket creation and management directly within the chatbot interface.
Unleash the power of Generative AI
Create smarter conversations for faster resolutions
with generative AI-powered chatbot
Try for freeFrequently Asked Questions
A generative AI-powered chatbot uses advanced AI models like ChatGPT 4, Claude 3.5 Sonet or Gemini 1.5 Dash to create human-like conversations and respond dynamically to user queries.
Generative AI chatbots leverage natural language processing and machine learning to understand queries and generate contextually relevant, human-like responses.
Key benefits include improved customer support, automated query resolution, personalized interactions, and reduced operational costs.
Yes, Kommunicate's generative AI chatbot integrates seamlessly with CRMs like Zendesk, Salesforce, and more.
Generative AI chatbots are ideal for businesses looking to automate support, improve engagement, and handle large volumes of customer queries efficiently.
Yes, Kommunicate’s generative AI chatbots can be trained or configured to support multilingual conversations.
Kommunicate ensures data security by adhering to robust encryption protocols and compliance with GDPR and other standards.
Yes, you can train the chatbot on your brand-specific data and customize its responses, tone, and appearance.
Generative AI chatbots are versatile and can be used in industries like e-commerce, healthcare, banking, education, and more.
Setting up a generative AI chatbot with Kommunicate is quick and straightforward, often requiring minimal technical expertise.
Yes, Kommunicate provides analytics to track chatbot performance, customer satisfaction, and resolution rates.
The cost depends on the features and scale. Kommunicate offers flexible pricing to suit various business needs.
No, Kommunicate provides a no-code platform to manage and customize your generative AI chatbot easily.
Trusted by global customers across the world
Telcommunication
Increase in agent productivity
TelOne provides support, such as mobile data renewal and account resetting, with Kommunicate’s AI chatbot across web, mobile, and messaging platforms.
“We needed an AI chatbot platform that integrates with Dialogflow and WhatsApp. With Kommunicate we were able to reduce 25% of the workload from our customer support agents.”
Ryan Tapfumanneyi
Senior Software Development manager
TelOne
Transportation and Mobility
Increase in CSAT rating
Lula, a ride-sharing app, provides customer support to its users and riders on its website, mobile app, and WhatsApp with Kommunicate's AI chatbot.
“With Kommunicate we improved our CSAT score, resolution time, and first contact time by constantly analyzing the conversations and instantly acting upon them. We’ve uplifted our CSAT score by 40% with the Kommunicate bot.”
Mushra Hartley
Head of Operations
Lula
FinTech
Agent hours saved
TaxBuddy uses Kommunicate’s AI chatbot to provide 24/7 assisted tax filing on its iOS and Android apps and WhatsApp.
“After we started using the Kommunicate chatbot, our team saved more than 2,000 hours every month, which we were otherwise spending on doing repetitive tasks like answering FAQs.”
Srinivas Reddy
CTO and Co-Founder
TaxBuddy
Insurance
Incoming queries automated
Conte.IT leverages Kommunicate’s multilingual AI chatbot to offer instant and accurate resolutions to customer queries related to insurance renewals and upgrades.
“The customer support team at Kommunicate is very quick, very efficient, and most importantly, very kind. They are always there to help you out in case of any queries, and I feel this level of support will go a long way in strengthening our relationship with the team.”
Carlos De Lieto Vollaro
Customer Experience Manager
ConteIT
Education
Repeated question automated
California State University, San Bernardino, automated repetitive queries about scholarships, career advice, faculty and student support, parking, and more.
We see an incredible number of daily requests from students, faculty, staff, and outsiders. They have been able to get help through a combination of our AI chatbot and support staff
Michael Casadonte
Director of Digital Transformation
California State University San Barnandino
Logistics and Delivery
Average first response time
uParcel automated 40% of their incoming queries and brought down average first response time to 87.9 seconds.
“We tried many chatbot solutions, and they did not have what we were looking for, which is when we found Kommunicate to fulfill our need for an AI chatbot. The ease with which it integrated with our platform, its granular pricing, and its comprehensive features did it for us!”
Sunitha Williams
Customer Support Manager
Uparcel
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