Provide Exceptional Customer Service in Healthcare

Provide 24/7 support to patients, healthcare providers, and members via voice, email, and chat with Kommunicate's AI-powered customer service for healthcare.

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Trusted by 500+ global customers

Logo of Rakuten, an ecommerce platfrom. Rakuten leverages Kommunicate's AI to automate internal queries with the organization.Logo of Amgen, an American pharmaceutical company. Amgen uses Kommunicate AI to assist its patients with medication administration and dosage queries. Logo of Bridgestone, a manufacturing company. Bridgestone uses Kommunicate AI to help its customers with support queries. Logo of Bluestar, a manufacturing company based in India. Bluestar uses Kommunicate AI to help its internal team automated internal queries.

Deliver Outstanding Customer Service in Healthcare

24/7 Seamless Support for Your Patients

Providing exceptional customer service in healthcare is essential for ensuring patient satisfaction and trust. From appointment scheduling to real-time assistance, a well-structured support system enhances patient experiences and streamlines operations.

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Streamline appointment scheduling, cancelling, rescheduling, enquiry on report status
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Ensure healthcare customer service is available 24/7 without human involvement—yet in a human-like way with the most advanced LLMs
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Assist patients with customer service in healthcare industry including medication management, FAQs, and more
Illustration demonstrating the simplicity of booking a doctor’s appointment using Kommunicate's AI chatbots for hospitals, dental clinics, and diagnostic centers.

Provide Omnichannel Customer Service in Healthcare

Boost your CSAT by assisting patients on their preferred communication channels with hyper-personalization with seamless customer service in healthcare industry.

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Effortlessly connect your healthcare ERP with Kommunicate for fetching real-time information
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Offer healthcare customer service over calls, WhatsApp, Facebook, Line, and many more
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Support patients in 100+ local languages, ensuring inclusive customer service in healthcare for diverse patient needs.

Contextual AI Responses for Healthcare Customer Service

Kommunicate leverages the latest LLMs from OpenAI, Anthropic, and Google Gemini to train the AI with minimal hallucinations and maximum accuracy.

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Train AI with the data from hospital guidelines, helpcenter articles, and other documents for precise healthcare customer service
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Use custom prompts to ensure AI aligns with your brand tone, enhancing customer service in the healthcare industry
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Guardrails for minimal hallucination when the AI is trained exclusively on your data

Swift Human Handoff for Healthcare Support

Automate repeated patient queries with AI-powered healthcare support while ensuring seamless escalation for complex cases that need human empathy and expertise.

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Assign patient queries to the right teams based on urgency, specialty, or tags
Icon of a tick mark to illustrate that Kommunicate has the capabilities of all the items it has been used upon
Use inbuilt CSAT to track efficiency and improve patient satisfaction
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Improve Resolution Time by 80% just by automating responses and enabling swift human handoff in healthcare

AI-Powered Patient Support Platform for Healthcare

Kommunicate brings all your patient queries from across email, chat, and messaging platforms under one platform. Leverage state-of-the-art AI models to automate repeated queries with accuracy and scalability.

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90% Reduction in Average Resolution Time

50% Decrease in Cost Per Resolution

70% Increase in Customer Retention Rate

40% Increase in CSAT Score

AI Superpowers For Your Agents

Image showing AI features like auto-language translations and AI Summarization by Kommunicate. Support agents move faster and get more things done with these AI features by Kommunicate.

AI Suggestions

Our AI offers real-time recommendations to help your team provide precise and accurate resolutions

Language Translations

Translate and reply in any language with Kommunicate's dynamic language translator, without the need for any external tools.

AI Summary

Instantly get summarization of long email threads or chat conversations with just a click so your agents can focus on providing quick resolution

AI Insights

Find out what's working and what's not with AI Insights by asking any question about all the conversations happening across different platforms.

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See What Our Customers
Have to Say

Logo for Lula, a South African ride sharing app. Lula uses Kommunicate's AI automation for customer service and improved its CSAT score by 40%.
"We automated 90% of repeated incoming queries with Kommunicate
90%
Queries Automated
Read Case Study
Carlos De Lieto Vollaro
Customer Experience Manager
"After we started using the Kommunicate AI, our team saved more than 2,000 hours every month, which we were spent on repeated tasks"
2,000
Agent Hours Saved
Read Case Study
Srinivas Reddy
Co-founder & CTO
"With Kommunicate we were able to reduce 25% of the workload from our customer support agents."
25%
Reduced Workload
Read Case Study
Ryan Tapfumanneyi
Senior Software Engineer
"We uplifted our CSAT Score by 40% using Kommunicate's AI automation."
40%
Increase in CSAT
Read Case Study
Mushra Hartley
Head of Operations

Integrate Your Healthcare Stack Effortlessly

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Resolve Queries Accurately and Effortless Across All Channels

Kommunicate offers smarter resolutions that build lasting relationships and elevate your service. Ready to transform your customer support?

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