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Deploy generative AI-powered in-app chatbot on Android apps. Provide instant and accurate customer support with Kommunicate’s lightweight Android chatbot SDK. Train chatbot on your custom data for accuracy and consistency.
Give your users the option to use text-to-speech and speech-to-text for better accessibility and uplift engagement. Serve customers in multiple languages.
Kommunicate supports more than 100 languages. Train the bot on your preferred language and improve its performance with advanced analytics and reporting.
Telcommunication
Increase in agent productivity
TelOne provides support, such as mobile data renewal and account resetting, with Kommunicate’s AI chatbot across web, mobile, and messaging platforms.
“We needed an AI chatbot platform that integrates with Dialogflow and WhatsApp. With Kommunicate we were able to reduce 25% of the workload from our customer support agents.”
Ryan Tapfumanneyi
Senior Software Development manager
TelOne
Transportation and Mobility
Increase in CSAT rating
Lula, a ride-sharing app, provides customer support to its users and riders on its website, mobile app, and WhatsApp with Kommunicate's AI chatbot.
“With Kommunicate we improved our CSAT score, resolution time, and first contact time by constantly analyzing the conversations and instantly acting upon them. We’ve uplifted our CSAT score by 40% with the Kommunicate bot.”
Mushra Hartley
Head of Operations
Lula
FinTech
Agent hours saved
TaxBuddy uses Kommunicate’s AI chatbot to provide 24/7 assisted tax filing on its iOS and Android apps and WhatsApp.
“After we started using the Kommunicate chatbot, our team saved more than 2,000 hours every month, which we were otherwise spending on doing repetitive tasks like answering FAQs.”
Srinivas Reddy
CTO and Co-Founder
TaxBuddy
Insurance
Incoming queries automated
Conte.IT leverages Kommunicate’s multilingual AI chatbot to offer instant and accurate resolutions to customer queries related to insurance renewals and upgrades.
“The customer support team at Kommunicate is very quick, very efficient, and most importantly, very kind. They are always there to help you out in case of any queries, and I feel this level of support will go a long way in strengthening our relationship with the team.”
Carlos De Lieto Vollaro
Customer Experience Manager
ConteIT
Education
Repeated question automated
California State University, San Bernardino, automated repetitive queries about scholarships, career advice, faculty and student support, parking, and more.
We see an incredible number of daily requests from students, faculty, staff, and outsiders. They have been able to get help through a combination of our AI chatbot and support staff
Michael Casadonte
Director of Digital Transformation
California State University San Barnandino
Logistics and Delivery
Average first response time
uParcel automated 40% of their incoming queries and brought down average first response time to 87.9 seconds.
“We tried many chatbot solutions, and they did not have what we were looking for, which is when we found Kommunicate to fulfill our need for an AI chatbot. The ease with which it integrated with our platform, its granular pricing, and its comprehensive features did it for us!”
Sunitha Williams
Customer Support Manager
Uparcel
