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Give customers intent-accurate and fast responses without affecting your budget.
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Our Voice AI recalls facts about your business and remembers all the relevant context to give accurate answers to your customers
Voice AI that answers questions at the speed of your best agents
Boost your Customer Satisfaction and First Contact Resolution Rates by automating repetitive L1 & L2 queries
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We maintain our safety standards so your customers stay safe
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Our AI offers real-time recommendations to help your team provide precise and accurate resolutions
Translate and reply in any language with Kommunicate's dynamic language translator, without the need for any external tools.
Instantly get summarization of long email threads or chat conversations with just a click so your agents can focus on providing quick resolution
Find out what's working and what's not with AI Insights by asking any question about all the conversations happening across different platforms.
Kommunicate features native integration, eliminating the need for any manual coding or installation. You can seamlessly add Kommunicate AI to your existing workflow—even without any coding expertise.
Kommunicate offers round-the-clock support in over 100 languages, ensuring that whenever you face challenges or require a custom integration, our dedicated team is always available to assist you—no matter the time.
Kommunicate utilizes cutting-edge AI models from OpenAI, Google Gemini, and Anthropic, allowing you to choose the perfect fit for your specific needs. Plus, our system automatically adapts to your content, eliminating the need for manual training.
Kommunicate is an incredibly user-friendly support automation solution that consolidates conversations from phone, email, chat, and social media into a single platform. Businesses can effortlessly automate support across all these channels without any hassle.
Voice AI in customer service refers to the use of artificial intelligence to automate and manage voice-based interactions. It allows businesses to offer 24/7 support through intelligent voice agents that understand, process, and respond to customer queries in real time.
Unlike rigid menu-based IVR systems, a voice assistant uses conversational AI and natural language processing to engage customers in human-like conversations, reducing friction and improving resolution rates.
Unlike rigid menu-based IVR systems, a voice assistant uses conversational AI and natural language processing to engage customers in human-like conversations, reducing friction and improving resolution rates.
Conversational IVR is an AI-driven interactive voice response system that understands natural speech, enabling customers to speak freely instead of navigating numeric options. It routes queries efficiently and improves call center experiences.
Yes, our voice AI chatbot integrates seamlessly with Twilio-powered call center systems. This enables you to enhance your existing IVR and telephony setup without needing major infrastructure changes. With Twilio, you can deploy intelligent voice agents quickly and efficiently while maintaining full control over call flows and customer interactions.
Call center AI helps reduce wait times, lower operational costs, handle high volumes of calls, and provide 24/7 customer service. It also improves first-call resolution rates by intelligently routing and responding to queries.
Yes, voice AI platforms follow strict security protocols and data compliance standards (such as GDPR or HIPAA), ensuring that customer conversations and data are securely handled and encrypted.
Voice AI has advanced significantly, with high accuracy in understanding and responding to queries. While human agents are still valuable for complex issues, voice AI excels in speed, consistency, and scalability for routine queries.
Voice AI delivers faster response times, personalized conversations, and round-the-clock support. It reduces frustration from long hold times or complex menus, leading to higher customer satisfaction.
Yes, voice AI can support use cases like appointment scheduling, payment processing, lead qualification, and proactive customer outreach, making it a valuable tool across multiple business functions.
Kommunicate offers smarter resolutions that build lasting relationships and elevate your service. Ready to transform your customer support?
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