Ultimate Guide for eCommerce Chatbot

E-commerce chatbots have exploded in popularity in recent years primarily due to an increase in online purchases and the growth of omnichannel retail. Moreover, rapid innovation in the fields of AI, ML, and NLP has further fueled this growth.

As per a report by Gartner, AI chatbots will be the main customer service tool for 25% of companies by 2027.

Here are some of the ways in which AI chatbots are revolutionizing the e-commerce industry -

Personalized Experience - Customers can get personalized answers in order to attain a satisfactory, sometimes even delighted shopping experience.
Real-Time Information - Marketers are now able to gain real-time information. This is effective in understanding customer needs and planning relevant results and guidance.
Omnichannel Presence - Chatbots can now be deployed on websites, mobile apps, WhatsApp, Facebook, and many other channels.
Native Langauge Conversations - The voice assistants and chatbots are able to determine different languages and are able to assist customers in the language of their preference.

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